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Support

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The main aim of the integration support work is maintaining the site’s performance, at the information and technical levels. The support must be performed by a professional team specializing in this area same as Reachware expertise.

Integration Support is one of the main factors for an efficient development of a business process. Sharing of actual information in the correct form and answering important questions are the core points of integration support service.

Moreover, all customers want to get full information on the provided services with a clarification of all aspects of activities and work methods. That is why integration support helps to establish contact with the clients.

So, what does the System support include:

  • Addition and correction of old programs
  • News update and new solutions for online and mobile payments
  • Correction of program errors arising in the course of work
  • Testing services and products that are specific to payment processing requirements of the clients.
  • Monitoring the total performance of the System.

So, the integration support helps to track team questions within a reasonable time frame, as well as record customer conversations, messages, transactions and other information that may be relevant in the future… Some even include indicators and information that will help you evaluate the performance of clients and agents.